شرح :
اين كتاب براي دانشجويان رشته مديريت خدمات بهداشتي در مقطع كارشناسي به عنوان منبع درس زبان تخصصي(2) به ارزش 2 واحد تدوين شده است.
فهرست :
Chapter One: Management Control
Chapter Two: Motivation and Behavior
Chapter Three: Hospital Management and Organizational Citizenship Behavior
Chapter Four: Organizational Tactics for the Successful Assimilation of Medical Practice Guidelines
Chapter Five: Principles of Innovation
Chapter Six: Community Orientation in Health Services Organization
Chapter Seven: Barriers to Customer Service
Chapter Eight: Waiting for Satisfaction
Chapter Nine: Work Systems and the Changing Priorities of Production
Chapter Ten: Communication in Groups
Chapter Eleven: Models of Case Management
Chapter Twelve: The Internet and the Concept of “eHealth”
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